Frequently asked questions
Everything qualified researchers ask before ordering. Still unsure? Our team replies within one business day.
Each lot is analysed by an independent laboratory using HPLC and mass spectrometry to confirm identity and purity to a documented >99% standard. Results are published as a lot-specific Certificate of Analysis that you can download by batch number before or after purchase.
In-stock orders placed before 11:00 AM PST dispatch the same business day; all other in-stock orders leave within 24 hours. Free shipping applies to US orders over $250. Tracking is emailed at dispatch, and packaging is plain and discreet.
Lyophilized peptides are shipped in temperature-stable packaging and should be stored at minus 20 degrees Celsius for long-term stability. Once reconstituted, keep refrigerated and use within the window noted on the product page for best research consistency.
If an independent assay shows a lot below our stated >99% purity, contact us for a full refund or replacement. Unopened, undamaged vials may be returned within 14 days. Opened vials cannot be returned for safety and integrity reasons.
You can check out as a guest, but a free research account unlocks batch COA history, restock alerts, and volume pricing for qualified labs. Account holders also get faster reordering of previously purchased lots.
